Currently, we cannot process returns. However, our return time frame has been extended for purchases made on or after March 1, 2020. We will gladly accept qualifying returns up to 45 days after operation back to normal. 

 

SHIPPING

  • Free standard shipping applies to orders over $40.00 within the 48 contiguous United States, including Washington D.C.
  • International shipping charges will be calculated at checkout. Cost is based on location.
  • Expedited shipping charges will be displayed at checkout before the order is completed. You may choose expedited shipping options at your own cost. Orders being sent via expedited shipping options must be placed by 7:00 a.m. PST.
  • Any changes to your order must be made within one hour of the order being submitted.
  • Orders typically ship within 24 business hours. Business hours are 8 a.m. to 4 p.m. Monday through Friday (Pacific Standard Time) and exclude major U.S. holidays.
  • Orders will typically ship within 24 business hours as well as our shipping carriers.

 

INTERNATIONAL ORDERS

  • International shipping fees includes tax. No hidden taxes or fees.

 

 TRACKING

  • Shipment tracking information will be emailed to the email address that was used during the checkout process once the order has been shipped. Please note that it may take up to 24 hours for the tracking information to go live online.
  • For questions or concerns during the shipment process, please contact our customer service at info@pumpskate.com. Please be sure to check tracking information before contacting customer service.

 

 

RETURN POLICY

  • Approved returns within 60 days of purchase will be given a full refund. Any returns more than 60 days after the purchase date will incur a 20% restocking fee.
  • Returned items must be in a new, sellable condition only. Removed packaging is acceptable as long as the product is new and unused.
  • Return labels are available for a flat fee of $15 on eligible returns. Please contact our customer service at info@pumpskate.com to request a return label.

 

DEFECTIVE PRODUCTS POLICY

  • Defective items must be reported within 3 days of receiving the product.
  • Products being returned because of a defect will require a photo to process the return. Please provide photos as soon as you notice the defect.
  • Anything arrived damaged/defective cannot show signs of use.
  • Return requests made after 3 days will be reviewed respectively and may be considered wear and tear.

 

EXCHANGES

  • Exchanges are not accepted. Returns only.

 

 

CUSTOMER SERVICE

  • If you have any questions regarding our policies, please feel free to contact our customer service team by phone or email.

Business Hours: 8 a.m. – 4 p.m. Monday – Friday PST

Phone: (909) 923-8050

Email: Info@pumpskate.com